Shipping & returns

Where we ship	All 50 US states and Washington, DC. We do not ship outside the US: live plants need permits to cross borders.
When we ship	Monday to Wednesday, so no plant spends a weekend in a depot. Orders placed Thursday to Sunday leave the following Monday.
How long it takes	3 to 5 working days once shipped. You can follow the parcel with the tracking link we email you.
Delivery cost	Included in every price you see. There is nothing more to pay at checkout.
Cold and heat	Below 35°F or above 95°F along the route, we hold your order and email you before shipping it on the next safe day.

Where we ship

All 50 US states and Washington, DC. We do not ship outside the US: live plants need permits to cross borders.

When we ship

Monday to Wednesday, so no plant spends a weekend in a depot. Orders placed Thursday to Sunday leave the following Monday.

How long it takes

3 to 5 working days once shipped. You can follow the parcel with the tracking link we email you.

Delivery cost

Included in every price you see. There is nothing more to pay at checkout.

Cold and heat

Below 35°F or above 95°F along the route, we hold your order and email you before shipping it on the next safe day.

Guarantee

Our 30-day plant guarantee

If a plant arrives damaged, or fails within 30 days of delivery, email us a photo and your order number. We will send a replacement or refund it in full, whichever you prefer.

Plants change as they settle in: a yellow lower leaf in the first week is normal. If you are not sure, send us a photo and we will tell you what we see.

Returns of pots and supplies

Unused pots, vases and supplies can be returned within 30 days of delivery for a full refund. Email us first and we will send you a prepaid return label.

We cannot take back live plants once they have arrived healthy, but the guarantee above covers anything that goes wrong.